How to build an AI IT help desk inside Microsoft Teams (tickets, approvals, no $30 Copilot seats) Built for real in a Microsoft 365 lab. Employees ask in Teams → a Copilot Studio agent fixes what it can from your own IT guide → everything else becomes a ticket in a SharePoint list → security reports go to a private channel only → requests get the manager's yes from a Teams approval card, with a reminder and an expiry so nothing hangs → the person is told when it's done. Tested as two real employ
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How to build an AI IT help desk inside Microsoft Teams (tickets, approvals, no $30 Copilot seats) Built for real in a Microsoft 365 lab. Employees ask in Teams → a Copilot Studio agent fixes what it can from your own IT guide → everything else becomes a ticket in a SharePoint list → security reports go to a private channel only → requests get the manager's yes from a Teams approval card, with a reminder and an expiry so nothing hangs → the person is told when it's done. Tested as two real employ
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