VSM is a lean management technique that helps businesses eliminate process redundancies and waste by finding ways to improve current lean and agile business processes. Companies are always looking for ...

Programmers who focus in increments of two-week sprints can be left in the dark on long-term business strategy. Shine a light on processes and potential improvements with visual aids. When ...

I have moved away from the typical Customer Journey and Service Maps so popular in most Service Design and Design Thinking circles. I think in presentations a linear flow is much easy to understand ...