Canada is second only to New Zealand when it comes to good customer service according to a survey by service support company Zendesk. Canadians were joined by their equally northern brethren in Norway ...

SurveyMonkey and Kinsta surveys report most Americans prefer a human agent. Front-line bots that miss context are wearing ...

This fourth annual study ranks the four largest US neobanks by customers based on their support of 47 emerging mobile banking features, weighted by consumer demand for each feature. This sixth annual ...

Microsoft was named a leader in The Forrester Wave: Customer Service Solutions, Q1 2026 report, alongside Oracle and Salesforce. The company differentiates itself by combining productivity tools, ...

Despite consumers having an increased comfort level with AI, there is a missed opportunity when businesses deploy increase automation without thinking holistically about both cost-cutting and the ...

Retailers and brands are racing to deploy AI across the shopping journey, but trust, quality, and execution will define who wins. WhatsApp’s importance to Meta goes well beyond social messaging: A ...