Customers in the digital era have information at their fingertips about where to find goods and services, what to buy and how much to expect to pay. They can find the perfect products for their needs, ...

It's only with years of hindsight that the shift in customer sentiment analysis can be fully appreciated. There was a time decades ago when the only ways to gather insight on what customers wanted and ...

According to the report "SAS remains the leader in analytical depth, supporting advanced use cases such as customer segmentation, churn prevention, and customer lifetime value analysis". The report ...

Your customers expect everything to work perfectly. A slow checkout page, confusing support experience or delayed shipment can send them straight to competitors. But here's the problem: most companies ...

Once a promising but mostly supportive tool, artificial intelligence now stands at the center of how businesses manage and interpret customer data. Its capabilities are reshaping industries, enabling ...

VMPLNew Delhi [India], November 5: Explain Data is positioning its analytics work around helping brands measure campaign performance through customer-focused metrics, event tracking and attribution.

Despite the economic uncertainty, retailers large and small are still investing in analytics applications which enable them to access customer shopping history and preferences. At this week’s Teradata ...

UJET announced the acquisition of Spiral, a conversational analytics and artificial intelligence company, to expand its AI capabilities and add a standalone customer intelligence product to its ...

Utility giant EDF UK wanted to find a way to exploit its disparate treasure troves of data assets and create pioneering services for its customers using up-to-date data analytics and machine learning ...